Shipping policy

At BYS, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within1–3 business days after payment is received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Once your order has been processed and shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

• United States: 5–10 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• Australia & New Zealand: 7–15 business days
• Other International Destinations: 10–20 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if available). You can use this information to monitor your shipment's progress.

Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will work with the shipping carrier to investigate and assist in resolving the issue.

Damaged Packages

If your order arrives damaged, please contact us within7 days of delivery and include photos of the damaged item and packaging. We will review your claim and provide an appropriate solution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through our Contact Us page. We are happy to assist you.